It is natural whenever you come across a definition (on a subject that interests you) to try to put it into your own words. That is how you comprehend, internalise and embed understanding. At a recent Organisational Development (OD) conference a speaker did this to create a very effective, thought-provoking presentation. I am sure he would not object if I continue the discussion in the same way.
My previously described battle with Santander left me feeling that the bank was taking advantage of its size and trying to bully me as a small business, refusing to accept my case that “charging” 6.65% for a single failed forex transaction was daylight robbery. But even at my most paranoid I would not have dreamed – or dared to suggest – that it was part of a conspiracy. Yet it now seems that this could be the case.
Just when I thought things couldn’t get any worse they did.
Previously I described how my bank had rejected a payment to an overseas supplier whilst “charging” 6.65% for the transaction. When writing I fully expected the matter to be amicably resolved. I never for a moment believed they actually expected to get away with it. After all it is pure bank robbery, albeit an inversion of the normal sense of the term. Here you have a billion pound organisation extorting money from a small business simply because they believe they can get away with it. It seems that I was naïve and misguided and completely failed to recognise just what bullies banks are.