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December 2014

Season's Greetings

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May the joy of the season brighten your holidays and its inspiration last your whole year through.

Best wishes

Bay

Bay Jordan

Bay is the founder and director of Zealise, a company created to help larger small to large business organisations to properly value their people and thereby inspire them to optimise their self-worth and so engage them that they transform organisational performance and bottom-line results. Bay is also the author of several books, including “Lean Organisations Need FAT People” and “The 7 Deadly Toxins of Employee Engagement.”


Customer Experience Comes from the Hearts of Your People

“Customers will never love a company until the employees love it first.” That quote from Simon Sinek caught my attention this week. It seems so obvious. Yet the majority of our customer experience tells us that it an extremely rare phenomenon. You don’t need any employee engagement statistics to tell you that the vast majority of people either do not love their jobs or the organisation they work for.

That is why a great customer experience stands out brighter than a comet flashing across the night sky. Let me share a story about what I mean.

Continue reading "Customer Experience Comes from the Hearts of Your People" »


Organisational Development is about Your People

Where do you fit on the chart below?

Continue reading "Organisational Development is about Your People" »