Employee Engagement: is it an attitude or is it a behaviour? Does it make any difference?
Now, you might be inclined to think that is a “Which came first, the chicken or the egg?” question. After all we all know that attitudes shape behaviour, don’t we? But do they? For example, if you have a bad customer experience, you will be reluctant to support that business in future. So behaviour (theirs) certainly has shaped attitude (yours.)
Let’s now apply that logic to the employee engagement issue. Is it possible that your employees are disengaged because of your behaviour?
This unavoidably implies that employee engagement is an attitude. But is it? What if employee engagement is a behaviour? Perhaps now you can begin to see that this is a more profound question than you initially thought, not least because of the way in which you approach the issue. After all, if you see it as an attitude problem you will very likely manage your people differently than you would if you saw it as a behaviourial issue.